Privacy Policy
Last updated: 14 September 2026
SilverBox is a jewellery marketplace. To sell you a piece and get it to your door we need your name, your phone number and somewhere to deliver to — and because jewellery is taxed, we have to keep a record of the sale. This page says exactly what we hold, why, who else sees it, how long we keep it, and how to have it removed. We do not sell your data to anybody, and we do not use it to advertise to you on other people's websites.
Who we are
SilverBox operates the SilverBox Android app and the website at silverbox.vip. We decide what is collected and why, which makes us the data fiduciary for the information described here.
You can reach us at silverbox.salem@gmail.com, on WhatsApp or by phone at +91 86674 84139, or by post at Shevapet, Salem 636002, Tamil Nadu, India.
What we collect, and why
| Your account | Name, phone number and a password, plus the answers to the recovery questions you set. Your password is stored only as a one-way hash — nobody at SilverBox can read it. An email address and your display language if you give them. Without these you cannot have an account. |
|---|---|
| Delivery addresses | The name, phone number, address, city, state and PIN code you enter for a delivery, and a GST number if you are buying as a business and choose to add one. Used to deliver your order and to put the right tax on your invoice. |
| Your PIN code | Used to show you the shops nearest to you first. We do not collect GPS location, and the app does not ask for location permission. |
| Orders and payments | What you bought, the price and tax, the delivery status, tracking details, and the invoices and tax documents raised for the sale. We do not store card numbers, UPI IDs or bank credentials for purchases. |
| What you do in the app | Your cart and wishlist, any review you post, a referral code you use or share, and the order value that decides your loyalty tier. |
| Photographs and video you upload | Images or video you send us as part of a buy-back or a return — including the unboxing video a return requires — and, if you sell on SilverBox, your shop photographs and reels. |
| Buy-back and payouts | If you sell a piece back to us, the UPI ID you ask to be paid at, and the assay result for the piece. |
| Device and diagnostics | A notification token so we can tell you when your order moves, and crash and usage diagnostics from Google Firebase — which app screens are opened and what crashed, not what you typed. |
Who else sees it
- The shop fulfilling your order. A vendor is shown the delivery name, address and phone number for their own order, so they can pack and dispatch it. They are shown nothing about your other orders.
- The courier that carries the parcel, for the same reason.
- Google. The app and the site run on Google Firebase — database, file storage, notifications, analytics and crash reporting. Data is held on Google servers, with our database and functions in Singapore.
- Tax and law-enforcement authorities, where the law requires it — a sale carries GST, and the invoice carries your name and state.
That is the whole list. We do not sell personal data, we do not share it with advertising networks, and we do not build profiles of you for anybody else.
How long we keep it
Invoices, tax documents and the order records behind them are kept for as long as tax law requires us to be able to produce them; we cannot delete those on request while that period is running. Everything else — your account, addresses, cart, wishlist and reviews — is kept until you delete your account, and goes when you do.
Deleting your account
In the app, open Settings and choose Delete account. On the website, the same control is on the Settings page. You are asked whether to keep your past orders and addresses: choose to keep them and your order history stays readable; choose not to, and everything but the tax records described above is removed.
If you cannot sign in, email silverbox.salem@gmail.com from the address on the account, or message the number above from the phone number on it, and ask for deletion. We will confirm it is you before we act.
Your choices
- Notifications. Turn them off in your phone's settings or your browser's, at any time. Order updates then stop arriving.
- Marketing. The newsletter is opt-in and every mail has a way out. Order and delivery messages are not marketing and continue while you have an open order.
- Correction. Your name, phone number and addresses are editable in the app. Ask us for anything else.
- A copy of your data. Ask at the contact above and we will send you what we hold.
Security
Traffic between your device and us is encrypted in transit. Passwords are stored as one-way hashes. The database enforces who may read what — another customer cannot read your orders or addresses, and a vendor cannot read another vendor's. Bank details collected for vendor payouts are readable only by SilverBox staff who settle payments, and are never shown to buyers or to other vendors. No system is perfect: if a breach affects you, we will tell you.
Children
SilverBox is not intended for children under 18, and we do not knowingly collect their data. If you believe a child has an account, tell us and we will remove it.
Grievances
If something about your data has gone wrong, write to silverbox.salem@gmail.com with "Privacy" in the subject, or call +91 86674 84139. We will acknowledge within 48 hours and resolve it within 30 days. If we have not resolved it to your satisfaction, you may escalate to the authority appointed under India's data protection law.
Changes to this policy
When this page changes, the date at the top changes with it. A change that materially affects what we collect or who it is shared with will be announced in the app as well.